Reference
Troubleshooting
Every message Newport can show, what it means, and how to fix it.
Every message the docs explain, grouped by where you see it, with the page that explains it. Search the docs for the words of your message to jump straight to it. Still stuck? Get help on Telegram, with what you pressed and the message you saw.
Getting started
| Message | What to do | Page |
|---|---|---|
| That code doesn't work. Check it and try again. | Check the code with the person who gave it to you. | Get access |
| Too many tries. Try again in an hour. | After 5 wrong codes in an hour, wait an hour. | Get access |
| This account has no access. Ask the person who invited you. | This account is switched off. Ask the person who invited you. | Get access |
| "Waiting for a deposit" does not change | Check that you sent to the right address, on the Solana network. Exchanges can take a few minutes to send. | Set up in three steps |
| The deposit landed, but the window was closed | Nothing is lost. The balance shows on the funding wallet card and in the sidebar. | Set up in three steps |
| Withdraw is grey | The funding wallet is empty. Add SOL first. | Set up in three steps |
Wallets
| Message | What to do | Page |
|---|---|---|
| Amount must be between 0 and … SOL | Enter an amount up to your balance. | Withdraw |
| Invalid destination address. Must be a valid Solana address. | Check the address you pasted. | Withdraw |
| Nothing to withdraw: the balance does not cover the fee | The funding wallet holds too little to pay the network fee. | Withdraw |
| Cancelled. Enter the code from your email to continue. | You closed the email code window. Press Withdraw again. | Withdraw |
| Each wallet needs at least 0.001 SOL (a new account must stay rent-exempt) | Fund each wallet with 0.001 SOL or more. | Fund and withdraw buyer wallets |
| 'At most' must be at least 'At least' | Fix the two random amounts. | Fund and withdraw buyer wallets |
| Funding wallet has … SOL, this needs up to … | Deposit more, or fund fewer wallets. | Fund and withdraw buyer wallets |
| Destination is one of the source wallets | Pick an address outside the wallets you withdraw from. | Fund and withdraw buyer wallets |
| Nothing to withdraw | The wallets you picked are empty. | Fund and withdraw buyer wallets |
Launch
| Message | What to do | Page |
|---|---|---|
| Invalid token address | Check the address you pasted. | Start a launch |
| Not a pump.fun token | Import only works with pump.fun tokens. | Start a launch |
| Lookup failed | Newport could not read the token. Try again in a moment. | Start a launch |
| Nothing to clone yet | You have no launches yet. Start a new one. | Start a launch |
| Add a name, a ticker and an image | All three are needed before you can go on. | Token details |
| The name can be at most 32 characters | Shorten the name. | Token details |
| GIFs must be 4 MB or smaller. | Pick a smaller GIF. | Token details |
| That file is not an image | Pick a PNG, JPG, WebP or GIF. | Token details |
| The upload took too long | Try again, or pick a smaller image. | Token details |
| Each wallet would buy under X SOL. Use fewer wallets or a bigger total. | Lower the number of wallets, or raise the amount. | Who buys at launch |
| The dev buy can be at most N SOL | Lower the dev buy. | Who buys at launch |
| Must be at least the shortest wait | Make the longest wait longer than the shortest. | Who buys at launch |
| Cleanup is running | It started after your buys landed. | Cleanup |
| Cleanup did not start. Your tokens stay in the Block-0 wallets. | Nothing moved. Sell or move them from the live page. | Cleanup |
| Sniper Guard stopped 12 holder buys | It acted, and skipped the holder buys still to come. | Sniper Guard |
| Sniper Guard was triggered after every holder buy had gone out | It acted too late to skip any holder buy. | Sniper Guard |
| Sniper Guard sold your holders | Sell holders sold your holder wallets. | Sniper Guard |
| Sniper Guard sold all your wallets | Sell all sold every wallet. | Sniper Guard |
| Sniper Guard found nothing to sell | The wallets it would sell held no tokens. | Sniper Guard |
| Sniper Guard could not sell 2 wallets. Sell from the trade panel. | Some sells did not go through. Sell those wallets yourself, see Buy and sell. | Sniper Guard |
| This launch has no holder buys. Pick Sell all, or add holder buys. | Turn on holder buys, or pick Sell all. | Sniper Guard |
| … is not a Solana address | A line under Never count is not a wallet address. Fix or remove it. | Sniper Guard |
| Set an amount above 0 | Enter an amount under When outside buys reach. | Sniper Guard |
| Create the wallets in step 4 first. | Press Create N wallets in Wallets. | Funding |
| Create your funding wallet first. | See Set up in three steps. | Funding |
| Add x SOL to your funding wallet first. | Deposit at least that much. | Funding |
| Every wallet has enough. | Nothing to send. You are ready. | Funding |
| n of m wallets did not arrive. Send directly to finish. | Press Direct and send the rest. | Funding |
Group launch
| Message | What to do | Page |
|---|---|---|
| Token details: ... | Press Token details next to it and fill in what is missing. | Open a group |
| Switching the launch to SOL... | Wait a moment. A group launch is paired with SOL. | Open a group |
| This launch already has a group | Open its panel in Launch settings. To start over, cancel it first. | Open a group |
| This token is already live. Open a group on a draft, before launch. | Groups open before launch only. Start a new launch. | Open a group |
| Your ... SOL did not go in | The group is open, but your own SOL was not sent. Use Put in on the group's panel. | Open a group |
| This launch is set up as a group. Open the group and lock it first. | Open the group, then lock it once members have paid in. | Run your group |
| This launch has a group. Lock it (or cancel it) first. | Lock the group before you launch. | Run your group |
| 0.0123 SOL of the group is still in its pool. Fund the wallets in the checklist, then launch. | Fund the launch wallets under Funding. | Run your group |
| Lock has not finished. Press Lock again. | Press Finish lock. Lock picks up where it stopped. | Run your group |
| A payout did not land. Press Pay out again. | Press Pay out. Nothing is paid twice. | Run your group |
| This group is busy. Try again in a minute. | Another action on the group is running. Wait and try again. | Run your group |
| Nothing left to sell | The group holds no tokens any more. | Run your group |
| This group link is not valid | Check the link with the person who sent it. | Join a group |
| This Block-0 buy is full | The group takes no more members. Members who are in open it with their private link. | Join a group |
| This group is closed | The raise is over. Members open it with their private link. | Join a group |
| Open your private link first | Open the page with your private link, not the group's link. | Join a group |
| No Solana wallet in this browser | Paste your address instead, or open the page in your wallet app. | Join a group |
| The raise is full. Anything you send now does not count | Don't send more. What you sent goes back to your return address when the group locks. | Join a group |
| The raise ends in under 5 minutes | Deposits stay until the raise is decided. | Join a group |
Live trading
| Message | What to do | Page |
|---|---|---|
| Reconnecting | The price feed dropped. It comes back by itself. Your orders still go through. | The live page |
| Waiting for trades... | Nobody has traded yet. The stats fill in with the first trade. | The live page |
| Curve complete | The token has graduated to its PumpSwap pool. You keep trading here as before. | The live page |
| Already on its way | That wallet's last order is still running. Wait for it to finish. | Buy and sell |
| Buy more than 0 and at most 10 SOL per wallet | Enter an amount up to 10 SOL. | Buy and sell |
| Sell between 0 and 100% | Enter a share from 1 to 100. | Buy and sell |
| Sold 25% from 29 of 31 wallets. ... (2 failed) | Read the reason, then press again for the wallets that did not sell. | Buy and sell |
| Already withdrawing | A withdraw is running. Wait for it to finish. | NUKE and Withdraw all |
| Sold 100% from 29 of 31 wallets. ... | Read the reason, then press NUKE again. | NUKE and Withdraw all |
| Nothing to claim yet | Nothing was waiting. Try again after more trades. | Creator fees and Claim |
| Creator fees go to the wallet that created this token, which is not one of yours | Only the wallet that created the token can claim its creator fees. | Creator fees and Claim |
| No trades here yet | No trade matches Ours or Others yet. | Txs, Wallets, Holders and Auto |
| Nobody holds it yet. | No trades yet, so no holders. | Txs, Wallets, Holders and Auto |
| No strategy has traded yet. Each trade shows here as it happens. | Your strategies have not traded on this token. | Txs, Wallets, Holders and Auto |
Strategies
| Message | What to do | Page |
|---|---|---|
| At most 5 run on one token | Stop one before you add another. | Strategies |
| Waiting for the market | Add turns on with the first trade the page sees. | Strategies |
| None of your wallets holds this token | A sell needs a wallet with tokens. Buy first, or pick Buy. | Strategies |
| None of your wallets has SOL | A buy needs a wallet with SOL. Fund your wallets first. | Strategies |
| Could not change it. Try again. | Pause, resume or stop did not go through. Press it again. | Strategies |
| Set how much SOL to spend | A buy needs Spend at most. | Counter Trade |
| Pick a wallet that holds the token | Turn on a role under Wallets that holds tokens. | Counter Trade |
| Pick a wallet with SOL | Turn on a role under Wallets that has SOL. | Counter Trade |
| Add a level | A Limit Order needs at least one level. | Limit Order |
| The levels add up to more than 100% | A Limit Sell's levels sell at most all your tokens. Lower some. | Limit Order |
| The levels add up to more than the budget | Lower the SOL of some levels. | Limit Order |
Account
| Message | What to do | Page |
|---|---|---|
| No launches in this period | None of your tokens launched in this period. Pick a longer one. | Overview and P&L |
| No launches yet | Start one with New launch. | Overview and P&L |
| Every launch is archived | Find them under Archived in the sidebar. | Overview and P&L |
| That code is taken. Try another. | Pick a different code. | Referrals |
| Use 4 to 12 letters or digits | Shorten or lengthen the code. Only letters and digits work. | Referrals |
| Withdrawals start at 0.2 SOL | Wait until 0.2 SOL is ready. | Referrals |
| This code is turned off. Ask Newport to turn it back on. | Get help. | Referrals |
| Trades pay no fee right now, so nothing is earned. | Your share starts with the next trade once fees are on. | Referrals |
Free tools
| Message | What to do | Page |
|---|---|---|
| Minimum ... Use it | The amount is under what the swap takes. Press Use it to send the minimum. | Privacy Swap |
| No payer takes this size. Send more. | Raise the amount. | Privacy Swap |
| Swap services can pay a little under their quote on small amounts. | Expect a little less, or pick Exchanges. | Privacy Swap |
| This swap expired | No deposit arrived in time, so nothing was swapped. Start a new one. | Privacy Swap |
| Your deposit is going back | The swap could not go through. It returns to the refund address. | Privacy Swap |
| Swap is not available right now. Try again in a few minutes. | Try again later. | Privacy Swap |
| Only pump.fun tokens for now. | Paste a token launched on pump.fun. | Bundle map |
| No trades found for this token. | Check the address. | Bundle map |
| Solana is slow to answer. Try again in a moment. | Press Map it again. | Bundle map |